Got a question? Find the answer below, or email us and we'll sort you out.
Personalisation & Custom Logos
Can I put my own truck or company logo on my order?
Yes – about half of our orders are custom. Upload your logo, a photo of your truck or your company logo when you choose your product options, and our designer turns it into an engraving-ready graphic.
What if I don't have my logo ready when I order?
No problem. Tick "I'll email it later" when you personalise your product. After your order we'll email you to collect it, and production starts as soon as we have it.
Will I see the design before it's engraved?
Yes. We email you a proof showing exactly how your logo and name will be engraved. Nothing goes on the machine until you approve it.
How long do custom orders take?
Usually 3–4 business days to design and engrave, plus shipping. If the proof needs a few rounds of changes, it can take up to 2 weeks.
What file should I send?
A clear, high-resolution image works best – a PNG, JPG or PDF of your logo, or a sharp photo of your truck. If it's too blurry to engrave, we'll let you know.
Can I change my name or design after ordering?
Yes, right up until you approve the proof. Once it's approved it goes into production and can't be changed.
Products
Will the log book cover fit my work diary?
Our Aussie Log Book Cover is made for Australian truck drivers' work diaries. Not sure it'll fit yours? Check the dimensions on the product page or ask us before you order.
What leather do you use?
Genuine buffalo leather. Because it's natural, every piece has slight variations in grain and colour – that's part of its character, not a fault.
Do you offer bundles?
Yes. Our bundle deals save you money when you buy multiple products together.
Can I order for my whole fleet or company?
Yes. We do bulk orders with your company logo, with discounts on larger quantities. See Company Orders.
Shipping
How much is shipping?
Free standard shipping Australia-wide on orders over $349. Below that, we charge flat rates by weight:
| Order weight | Standard | Express |
|---|---|---|
| Up to 0.5 kg | $10 | $15 |
| 0.5–1 kg | $10 | $20 |
| 1–3 kg | $20 | $30 |
| 3–5 kg | $30 | Not available |
| 5–20 kg | $40 | Not available |
How long will it take to arrive?
We ship with Australia Post. Standard delivery takes 3–7 business days and express takes 2–3 business days. Custom orders add 3–4 business days for design and engraving.
Do you ship overseas?
Yes. We ship to New Zealand – you'll see the rates at checkout. For other countries, contact us before ordering and we'll arrange a quote.
My parcel arrived damaged. What do I do?
Email us a photo within 7 days of delivery and we'll sort it out.
Payment
What payment options do you have?
Visa, Mastercard, Amex, PayPal, Apple Pay, Google Pay, Shop Pay, Afterpay and Zip.
Can I buy now and pay later?
Yes, with Afterpay or Zip at checkout.
Do I get a tax invoice?
Yes. As soon as your payment goes through, we email you a tax invoice as a PDF, separate from your order confirmation. It shows our ABN and the GST included, so you can claim it through work. All our prices include GST. Can't find it? Check your junk folder or email us and we'll resend it.
Returns & Warranty
Can I return something?
Non-personalised items can be returned within 30 days for a change of mind. They need to be unused and in original condition, and you pay the return postage.
Can I return a personalised or custom item?
Personalised and custom items are made just for you, so we can't accept change-of-mind returns on them – that's why we send you a proof to approve first. If there's a fault or we've made a mistake, we'll fix or replace it.
What if my item is faulty?
Our products come with a 12-month warranty. Contact us with photos and we'll repair, replace or refund it. We cover return postage on faulty items.
Do gift cards expire?
Gift cards are valid for 3 years from purchase.
Community
How do I get my truck featured?
Submit your truck to Pride & Joy, our customer truck showcase, and it could get its own page and a feature on our socials. See the trucks.
Can I share a story from the road?
Yes – send it through Truckies' Tales.
Contact
How do I get in touch?
Email info@trucknco.com or call 0437 215 910. We're an online store, so email us anytime – we reply within 1 business day (Monday–Friday, Sydney time).